Who we are
BTC Capital Markets Limited is responsible for the personal information described in this policy. References to “we”, “us” and “our” mean BTC Capital Markets Limited.
This policy applies to information collected through this website and through direct communications with us. It does not cover third-party websites that may be linked from our website.
Information we may collect
The information we collect depends on how you interact with us. It may include:
- Contact details such as your name, email address and the contents of your message.
- Professional or business information you choose to provide during an enquiry.
- Basic technical information such as browser type, device type and website activity, where available.
- Your language preference, stored locally in your browser.
Please do not send sensitive personal information through the general contact form unless we specifically request it.
How we use personal information
We may use personal information to:
- Respond to enquiries and communicate with you.
- Assess potential services, relationships or business opportunities.
- Operate, secure and improve our website and communications.
- Meet legal, regulatory, compliance and record-keeping obligations.
- Establish, exercise or defend legal claims where necessary.
Where required by applicable law, we rely on a lawful basis such as consent, performance of a contract, compliance with a legal obligation or our legitimate interests.
Sharing and retaining information
We do not sell personal information. We may share it with professional advisers, technology and hosting providers, regulators, public authorities or other parties where this is necessary and legally permitted.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, regulatory, accounting and reporting requirements. Retention periods vary depending on the type of information and our relationship with you.
Where information is transferred internationally, we take appropriate steps required by applicable data protection law.
Your data protection rights
Depending on applicable law and your circumstances, you may have the right to:
- Request access to or a copy of your personal information.
- Ask us to correct inaccurate or incomplete information.
- Request deletion or restriction of certain information.
- Object to certain processing or withdraw consent.
- Request data portability where applicable.
- Make a complaint to the relevant data protection authority.
These rights may be subject to legal limitations. We may need to verify your identity before responding to a request.
Cookies and local storage
The current website uses browser local storage to remember whether you selected English, Traditional Chinese, Simplified Chinese, Spanish, German or French. This preference remains on your device until you clear your browser data.
The current website does not use advertising or behavioural tracking cookies. If our use of cookies or analytics changes, we will update this policy and provide any notices or choices required by law.
Contact us about privacy
To ask a question about this policy or exercise a data protection right, contact us using the details below.
London, United Kingdom
Changes to this policy
We may update this policy from time to time. The latest version will be published on this page with a revised update date.